How do I sign up?

Please type in your email address accurately so we can contact you. When you sign up please do not put punctuation in your name because it will cause problems when you sign in.

I have multiple accounts.

Please do not sign up more than once as you do not have any added advantage. Our policy allows only one account per person and the system is monitored for duplicate accounts. Duplicates will be deleted from our system.

I signed up. What do I do next?

Once you fill out your initial information an automated e-mail is sent to you with a code that will activate your account. It is generated and sent immediately. Sometimes the e-mail takes time to arrive to your account depending on the time of day due to high levels of internet traffic. Often the e-mails are sent to the “Bulk” mail folder so be sure to check for the message there as well as in your Inbox.

My computer crashed when I was signing up and the verification code is gone. What do I do?

As long as you completed the first page you still have an account. If you are unsure if your account was processed go to the main page and click on the "Forgot your password" link near the login window and you will be emailed your username and password.

I have entered my information in to retrieve my email address and I can't get the username and password?

Often the email will take some time to be sent to you depending on the time of day. Please make sure you are not SPAM filtering us and therefore discarding important emails. If after several hours you do not receive the email please contact us and we will reply as soon as possible.

I got my password but I still can't log in. The login window says there is an error.

Please make sure that you don't have the caps lock on. If you entered in your name, case sensitive when you registered, then the password and username is case sensitive.

I have many photos what should I upload?

Please upload professional headshots and poses for primary and secondary images if they are available. The next best thing to use is good quality photos of yourself above the shoulders. Please do not send

- web cam photographs as they are of poor quality,
- group photos - (casting directors won't know which person is you!)
- uncropped scans - (the displayed image of you will be too small)
- pictures that obstruct your face - (hats, hands, sunglasses, etc.)
More help with photo upload

I uploaded my pictures. I can't see them on my website. Where are they?

The photos you uploaded are individually reviewed by professional graphic artists before they are shown which takes time. They can be seen on your website once they are approved.

I received an email labeled "Your Picture Has Been Reviewed" what do I do?

The email sent to you is referring to an image which you uploaded. It has been disapproved for numerous reasons. It is likely corrupted meaning that the upload may have timed out before the image was sent to us and therefore it is not viewable. Other reasons may include nudity as we are an all ages website. The photo may be too small or incorrectly cropped. It may contain people other than you which is confusing for casting directors to view. If the photo is irrelevant and not a photo if you or an inanimate object it will be disapproved.

How do I edit the photos I want to upload?

Using a program such as Adobe Photoshop, MGI Photosuite, or - Paintshop Pro will allow you to convert the image into jpeg for uploading.

What format of pictures should I upload?

We accept only one type of file. JPEG format is the only type acceptable for compatibility reasons. Merely renaming a different file format will not work.

How do I upload images?

Once you have the files, log in to your account at the main Auditions.cn page and when you reach the "Casting Calendar", click on the blue "My Page" button and it will drop down and you can select "Edit Pictures". Once you are at the picture upload page click on "Browse" to find the jpeg images that you want to upload and then click "Upload" to upload the pictures. This process can be used to edit or delete your pictures.

What types of files can I upload?

You can upload jpegs only due to internet browser restrictions. Please upload your best pictures that show your face clearly without obstructions or other people present.

How do I upload pictures?

To edit your pictures you will need to log in using your username and password. Once you are logged in you will click on the "My Page" button and it will drop down and you can select "Edit Pictures". Once you are at the picture upload page click on "Browse" to find the jpeg images that want to upload and then click "Upload" to upload the pictures.

I don't have any digital pictures or a scanner. What can I do?

Please mail us your prints to:

Auditions .cn
8033 Sunset Blvd. Suite# 580
Los Angeles, CA 90046

The mailing process takes time and processing time for us to scan and upload them so please allow two weeks for the pictures to be placed on your website. If you are a Pro Package member, you will receive priority and have the images posted within 72 hours, excluding weekends and holidays. If you would like your prints mailed back to you please include a self-addressed stamped envelope of appropriate size when mailing the prints to us.

How do I change my profile information?

You will need to log in using your username and password and then you can access your page. Once you are there, click on the "My Account" button and select "Model Info" and you can change your personal information there.

I signed up but why are my images not in the search?

Uploaded images are reviewed by our photography editors and are screened for content and quality. If they are poor or irrelevant or need improvements we will email you requesting that you send another more suitable photograph.

Why am I not in the search?

Once your pictures are approved it takes one business day to activate your account and place it in the search.

How do I email my web profile to someone?

Log into your account using your username and password and when at the casting calendar, the blue button that says "My Email" will drop down and you will see an option to "Email Profile". Once you click on that it will take you to a new web page that will allow you to email someone your website address. Send it to casting directors, or show your family and friends your new website!

What is my web address?

Your address is http://yourname.auditions.cn Yourname is your login name.

How to cancel your 7-day trial Pro Subscription?

In order to avoid any payments to Auditions .cn you must cancel your Trial prior to the end of your Trial (that is, before the end of the seventh day). You may cancel at any time during business hours 10AM-6PM Pacific Time Monday - Friday by calling 323-785-2018 and make sure you speak to a live person, do not leave a message, since it is not always clear who you are through the message. You may also Send Cancellation Request. Please include your talent number, full name & telephone number. When you cancel, your billing stops immediately, and no new charges will be billed to you unless you re-instate your subscription. If you signed up with PayPal as your method of payment, please contact PayPal first to cancel your billing subscription.

How to cancel your Pro Membership via PayPal?

If you have chosen Paypal, a third party billing company to start your Pro Package Membership, please take note that an account that is started with Paypal will not have billing information in Auditions .cn. If you need to modify, cancel, or change your payments, you will need to do it through Paypal. Please keep records of your Paypal transactions and e-mails, they will send notification via e-mail regarding your billing.

To cancel an 'Active' Subscription with PayPal:

-Click https://www.paypal.com/HISTORY or copy and paste the entire link into the address bar.
-Choose the 'Subscriptions' field from the 'Show' drop-down menu.
-Check the 'From' box and change date back 2 years.
-Click 'Search'
-To view the details of a specific 'Subscription Creation', click 'Details' in the Details column.
-At the bottom of this page, click 'Cancel Subscription'
-On the confirmation page click 'Cancel Subscription' again.

When viewing your subscription details, make sure you are clicking on the transaction that is titled 'Subscription Creation' and not a payment transaction. The scheduled payment will need to be cancelled at least one day prior to the scheduled date of the next payment. Canceling a subscription on the day of a scheduled payment will not guarantee the payment will not be sent.

I don't get any emails from Auditions .cn! Why?

Your email provider maybe blocking the emails that we send you. To insure that all of the emails are going through please follow these instructions. (Auditions .cn Privacy Policy -- User Agreement)

FAQ) Why am I not provided with the contact information when I am looking up castings under view all castings?
A) Pro Members: All notices that apply to your model information found on your Auditions .cnweb site are found in your casting calendar. If there is no contact information provided you would need to wait for the casting director to request for you personally and all necessary information will then be provided.
A) Non Pro Members: View all castings can be viewed by all, contact information (if any) will be found on the personal casting calendar of our Pro Package members. Please call 323.785.2000 to discuss the benefits of the Pro Package membership!

FAQ) Why does the address and phone number have "black x's" on the submissions on my calendar? Shouldn’t I have that contact information?
A) This information does not reflect where the audition will take place. This information is where the casting notice came from and does not apply to talent.

FAQ) How do I know if you are really submitting me for roles?
A) Each time our team of in-house booking and submissions reps submit you (a Pro Package member) to a casting, you'll appear, automatically, on the casting calendar, allowing you to constantly monitor our performance in real-time. To become a Pro Package member please call 323.785.2000.

FAQ) How come when I go to the site I cannot view my proof sheets?
A) There could be many reasons why you cannot view your proof sheets, please call Customer Service at (323) 785-2020, as every situation is unique.

FAQ) How come I have not received my business cards?
A) Pro Members: There could be many reasons why you cannot view your business cards, please call Customer Service at (323) 785-2020, as every situation is unique.
A) Non Pro Members: This is a benefit with service, when a talent becomes a Pro Package member.

FAQ) I thought I only signed up for one-month/3 months/6 months....
A) Services provided by Auditions .cn, which includes the exposure to casting directors via submissions, are recurring and uninterrupted for the talents benefit unless otherwise notified. Meaning a cancellation request prior to the service renewal date.

FAQ) How come I have not been called for auditions?
A) A casting director’s decision regarding who is called for auditions is their decision and their decision only. Please make sure your images are current and your profile is up to date.

FAQ) Why can’t I change my name or phone number or email?
A) Primary contact information can only be changed by Customer Service which safeguards against accidental deletion. This information is how our Booking department reaches you for any audition.

FAQ) How do I use the calendar?
A) Pro Members: Each time our team of in-house booking and submissions reps submit you to a casting, it will appear, automatically, on the casting calendar, allowing you to constantly monitor our performance in real-time. The days that are marked "Submission" are the days that you were submitted for castings by us. If clicked on you can access the actual casting notice!
A) Non Pro Members: Your casting calendar reflects each casting notice that your model information matches as a pre-selection. In order to be submitted for the notice you must be a Pro Package member.

FAQ) What are the different types of submissions?
A) 1. Digital (or soft copy) submission is an online submission done by emailing your online profile.
2. Hard copy (Headshot with resume and/or zed card) submission is when our Booking department mails the submission to the casting director using the materials provided by talent.
3. Self-Response Notification submissions are when the casting director’s contact information is provided to all matched talents. This is the opportunity to make the decision whether or not to be submitted to this particular casting.
4. Open call is an audition for matched talent!! Date, time and location are provided in the casting notice for Pro Package members.

FAQ) How long before I get my first job?
A) This question cannot be answered…. work cannot be promised or guaranteed.

FAQ) Why wasn't I submitted to this casting?
A) If there is a casting found that matches all criteria and is not found on the calendar of a Pro Package member please call Customer Service right away for each notice is time sensitive.

FAQ) Why don't I have any submissions on my calendar?
A) There could be many reasons such as missing important information; please call Customer Service at (323) 785-2020, as every situation is unique.

FAQ) Why do I get e-mails/ calls saying I have a free account? I am a Pro Member.
A) In most cases there is a double account, please call Customer Service to avoid any further contact as a free member.